visiblyTalk to us
One address, answered by a person in Singapore. No ticket portal, no chatbot, no queue position.
support@visibly.sg · Singapore
Support
Something not working, a question about your assessment, or a run that behaved oddly. If the application gave you a reference, include it — it points us straight at the run.
support@visibly.sgPrivacy and data requests
Access, correction, deletion, or anything else under the PDPA. Same address — put “Privacy request” in the subject line. We acknowledge promptly and respond within 30 days.
support@visibly.sgSecurity
Found a vulnerability, or something that looks like one? Tell us before you tell anyone else and we will work it through with you. We would much rather hear it from you.
support@visibly.sgPartners and consultancies
Advisers running assessments for clients, and firms wanting to put Visibly in front of their vendor base — same address, and it reaches the founder directly.
support@visibly.sg01What to expect
Visibly is small and early. Email reaches a person, not a routing rule, and that person can usually change the thing you are writing about. Support hours are Singapore business hours; anything that looks like a security or data incident gets looked at whenever it lands.
Please do not send documents, questionnaires or evidence packs by email — email is not where your material should live, and our own notifications deliberately carry no content for the same reason. Upload them in the application instead, and send us the reference.
02The legal pages
Privacy Statement — what we collect, how long we keep it, every provider that touches it, and what survives deletion.
Terms of Service — what the service does, what it does not, and who carries what.